Cozy fireplace at the inn
Frequently asked questions

Everything to
know before you come.

Booking, check-in, rooms, pets, van life — answers to the most common questions.

General

How do I get to the Auberge de nos Aïeux?

Address: 2178 Route du Fleuve (Route 362), Les Éboulements, QC G0A 2M0, on the Charlevoix coast facing the St. Lawrence River. Open in Google Maps

From Québec City (about 1.5 hours by car): take Highway 40 East, then Route 138 East through Baie-Saint-Paul, then Route 362 East to Les Éboulements.

From Baie-Saint-Paul (about 20 minutes by car): take Route 362 East to Les Éboulements.

From Montréal (about 4.5 to 5 hours by car): take Highway 20 or 40 to Québec City, then follow the directions above.

A car is the easiest way to get here. If you get lost or need help finding us, call us at (581) 333-6633.

What is the cancellation policy?

Standard Rate: Cancellation >5 days before arrival = 96.5% refund. Between 3 and 5 days = 46.5%. Less than 3 days = no refund.

Non-Refundable Rate: No refund under any circumstances.

Last-Minute: Same-day reservations are non-refundable.

Note: 3.5% fee on all cancellations (payment system commission fee).

How does check-in and check-out work?

You will receive an SMS and an email with all access information around 3:45 PM on the day of your arrival.

Check-in: from 4:00 PM  |  Check-out: 11:00 AM

If you haven't received your information, contact us during our phone hours.

Is there a reception on site?

We have opted for a self-service reception. There is no staff at the front desk. You will receive access information by SMS and email.

At the reception area, you will find soap, shampoo, toilet paper, coffee, sugar and more.

You can always reach us by phone at (581) 333-6633 or by email.

Do you serve meals?

We do not have a restaurant on site. However, you will have access to our fully equipped common kitchen: stove, microwave, air fryer, coffee maker, toaster and all the dishes you need.

Bring your food and your chef skills!

Are there EV charging stations?

There is a Circuit Électrique station right next door at the pharmacy.

Rooms

What is included in the rooms?

All our rooms include a comfortable bed, table and chair, mini-fridge and a coffee maker. There are no TVs in the rooms.

Which rooms have a spa?

Only the King with spa rooms have their own private outdoor spa.

Which rooms have a nice river view?

All budget, standard, queen and king rooms as well as the mini-cabins have a beautiful river view, some better than others. Ask for a room on the second level for a more unobstructed view.

Economy rooms, the dormitory and doubles with shared bathroom do NOT have a river view.

Are there extra person fees?

Yes. The number of persons included matches the number of beds. A room with 1 bed includes 2 persons, a room with 2 beds includes 4 persons.

Extra person: $15.00 +tax. Floor mattress with bedding: $19.00 +tax.

Pets

Are pets allowed?

Yes, in specific rooms only: Queen, Standard Quadruple, Economy Quadruple.

Contact us by phone or messaging to book with your four-legged companion. Additional fee of $15.00 +tax per night.

Pets must be leashed at all times. They are not allowed in indoor common areas, the pool or the terrace.

Van Life

What is the maximum size for vans?

23 feet maximum. No water or electricity hookups available. You will have access to all the same services as a room at the inn.

Still have a question?

We'll be happy to help

A question that isn't on the list? Write to us and we'll reply quickly.

Contact us